InflectionCX Academy
Where human skill meets intelligent systems.
Role based training, platform labs, and certifications that map to real work in CX operations.
Learn CX and AI
- Lessons map directly to daily workflows and KPIs.
- Examples and labs reference the tools teams actually use.
- Guided exercises using common CX stacks, including Zoom Contact Center.
- Curated sequences for agents, team leads, QA, analysts, admins, and executives.
Ways to learn with InflectionCX Academy
Self-Paced Courses
Role-Based Learning Paths
Platform Labs
Where these courses apply
CX Operations
Contact handling fundamentals
Quality assurance
Workforce management
Performance measurement
Operational analytics
Quality assurance
Workforce management
Performance measurement
Operational analytics
AI in CX
Using AI copilots and assistants
Automated QA and compliance
AI-supported workflows
Prompting for CX use cases
Data interpretation and model behavior
Automated QA and compliance
AI-supported workflows
Prompting for CX use cases
Data interpretation and model behavior
Platform Skills
Zoom Contact Center
CRM and ticketing systems
Reporting tools
Workflow builders
Knowledge systems
CRM and ticketing systems
Reporting tools
Workflow builders
Knowledge systems
Leadership and Management
Running CX programs
Building team processes
Scenario planning
KPI design
Operational decision frameworks
Building team processes
Scenario planning
KPI design
Operational decision frameworks
Professional Development
Role transitions
Technical upskilling
Cross-functional collaboration
Analytical reasoning
Project execution
Technical upskilling
Cross-functional collaboration
Analytical reasoning
Project execution
Soft Skills for CX Work
Clear communication
De-escalation
Writing in structured formats
Working in distributed teams
Stakeholder alignment
De-escalation
Writing in structured formats
Working in distributed teams
Stakeholder alignment
